Shipping
When will my order ship?

We aim to ship your order within a week of receiving it. However, please note that, depending on inventory and time of year, this may take a little bit longer.

Will my products be shipped separately or together?

We allow a maximum of two products being shipped together. If you have ordered more than two, they will have to be shipped separately.

Will my order be shipped discreetly?

Keeping this process discreet is important to us, which is why we've designed the packaging and shipping process to reveal as little information as possible. Here are some of the steps we’ve taken to ensure that:

  • The name Mauj does not appear anywhere on the product or on its box.
  • If you ordered one of our vibrators, the box will not contain any instructions on how to use the product, making its ultimate purpose our little secret.
  • The name Mauj does not appear as the sender's name on your package.
  • The shipping envelope does not include any information on Mauj.
Do you offer international shipping?

Yes we do. However, please note that it is your responsibility to comply with the legislation of the country to which you are ordering.

What if my package is lost or stolen?

Once you’ve placed an order and it has shipped, you will receive an email with a tracking number that will allow you to follow the progress of the shipment.

It looks like my order was damaged during shipment. What should I do?

Please email us or WhatsApp us a photo as soon as you can so that we can reimburse you or replace your order. 

Does “free shipping” mean you’ll cover customs duties as well?

No, it doesn’t. We only cover the cost of shipping orders exceeding $50 in value to you with a courier. The customs duties and taxes, which vary from country to country, will have to be paid by you directly to the courier upon receipt. We have no visibility on what that amount will be, and it will be communicated to you directly by the courier.

Deem: Safety and Sustainability
Is Deem safe?

Yes, it is made using silicone that is approved by the US Food and Drug Administration.

What is Deem made of?

The smooth exterior is made of body-safe liquid silicone.

Where is Deem manufactured?

Deem is made in China.

Does it cause any irritations or allergies?

Deem should not cause any sort of skin reaction unless you have a sensitivity or allergy to silicone. Try using it on a small patch of skin first, like your arm, to make sure that you don't have any reactions to the product.

Has Deem been tested?

Yes, Deem has been extensively tested by more than a hundred women around the world.

Deem: Product Instructions
What is Deem used for?

Deem was designed to help you discover your body and explore your sexuality on your own terms, whether alone or with a partner.

Is Deem an alternative to sexual intercourse?

No, Deem is intended to be used as a self-discovery tool or as a complement to intercourse. Using it during sex with a partner can open you up to a whole new world of pleasure.

How do I use Deem?

To begin, place Deem against your clitoris. If you're not too sure where that is, don't worry. Start anywhere between your thighs and then navigate to the spot that feels best for you. Start on the lowest speed available, working your way up gradually to faster speeds and different vibrations patterns.

How do I use Deem with a partner?

Where do we even start! You could use it for clitoral stimulation during penetrative sex, you could use it around your nipples during oral sex, or you could hand it over to your partner and have them explore your body with it. The options are endless.

How old do I have to be to use Deem?

You must be of legal age in your country of residence to purchase Deem from our website.

Do I have to use lube with Deem?

Using lubricant with Deem can improve your experience. However, do not use a silicone-based lubricant as it may affect the product.

It's my first time using a product like this. How should I go about it?

Turn Deem on and place it against your clitoris. You should start to feel the vibrations pulsing through you. Be patient and kind with your body, and give yourself time to experience these new sensations. If you don't, add a little bit of lube and move Deem around, exploring different areas of your vulva to find the spot that feels most pleasurable to you. A small amount of lube can help avoid any friction that could lead to redness or irritation. Deem’s speed levels and vibrations differ to create different degrees of arousal. Start with the lowest speed, then gradually work your way up to discover the one that feels right for you. Remember that Deem is not intended for vaginal insertion.

Can I experience an orgasm with Deem?

Our ability to experience an orgasm, and how easily and quickly we do, differs greatly from woman to woman and even depending on what stage of our cycle we are in. Don't focus so much on the end goal, and instead enjoy the waves of pleasure that will come rolling in.

Can I send Deem as a gift?

Of course! Just make sure to check the correct box when paying and we'll send Deem to your friend.

Can I use Deem if I’ve been circumcised (FGM)?

There are different degrees of circumcision, or female genital mutilation (FGM), which range from a nip to the clitoris to its full removal to the sewing together of the labia partially close off the vaginal canal. Trauma to the clitoris (or its removal) can impact a woman’s ability to reach an orgasm. However, recent scientific findings indicate that, in people who are unable to feel genital stimulation, the brain might actually remap itself to allow them to reach orgasm via other parts of their body. Also, remember that even if the external part of the clitoris has been cut or removed, the majority of this organ actually lies beneath the skin. Think of it more as an iceberg, with only a small portion peaking out, which means there still exists an expansive neural network around your vulva that can be stimulated to experience pleasure.

Deem: Care and Cleaning
How do I clean Deem 1?

To keep your Deem 1 clean, wipe it down after every use. Wet a towel with water and a gentle soap and use that to clean Deem 1 before patting it dry. Whatever you do, avoid immersing it in water as this will damage the battery.

While cleaning Deem 1, avoid using products that contain alcohol, petroleum, or acetone. Do not use the microwave or dishwasher.

Once Deem 1 is completely clean, keep it somewhere away from extreme heat or cold, for example in your closet.

Be careful not to leave it on the floor to avoid bacteria pet hair from gathering on the surface, which can cause a vaginal infection upon future uses.

How do I clean Deem 2?

To keep your Deem 2 clean, it must be washed after every use.

Rinse your Deem 2 thoroughly with running water and use gentle soap to clean it. 

While cleaning Deem 2, avoid using products that contain alcohol, petroleum, or acetone. Do not use the microwave or dishwasher.

Once Deem 2 is completely clean, dry it with a paper towel and keep it somewhere away from extreme heat or cold, for example in your closet.

Be careful not to leave it on the floor to avoid bacteria pet hair from gathering on the surface, which can cause a vaginal infection upon future uses.

How do I charge Deem 1?

Charge your Deem 1 using only the original USB charger that was provided with it. Deem 1 charges when the light is on, and charging it after every use will help guarantee a longer battery life. A full battery charge requires two hours.

How do I charge Deem 2?

Charge your Deem 2 using only the original USB charging cable that was provided with it.

When the light is flashing, your Deem 2 is charging. A solid light indicates that it is fully charged.

A full battery charge requires two hours, and charging Deem after every use will help guarantee a longer battery life.

How do I safely store Deem?

Store Deem in your closet or drawer, away from extreme heat or cold.

What is Deem’s lifetime?

Deem's battery life is one year.

Is Deem 1 waterproof?

Deem 1 has an IPX4 waterproofing level, meaning it is resistant to water splashes from any direction but cannot be submerged under running water.

Is Deem 2 waterproof?

Deem has an IPX7 waterproofing level, meaning you’re free to enjoy it in your bathtub ;) 

Can I purchase a replacement charger?

If you need to purchase a Deem 1 replacement charger, email customerservice@mauj.me.

If you need to purchase a Deem 2 replacement charger, please purchase it directly from our website.

Deem is not turning on. What should I do?

Before using Deem, make sure it is fully charged, the charger intact, and that the charging light is on. If it's still not turning on, email customerservice@mauj.me

Deem: Return and Exchange Policy
Does Deem come with a warranty?

Deem comes with a one-year warranty starting from the original date of purchase, which covers manufacturing and material defects.

What is the return and exchange policy?

Our products are non-returnable, unless they are faulty. Products are faulty if they are received damaged or where a manufacturing fault occurs within one year of your order. Products that are damaged as a result of normal wear and tear are not considered faulty.

What if Deem is damaged or faulty?

If you return a damaged or faulty product we will inspect the product and at our discretion, either replace the product or refund the full purchase price of the product and taxes, if applicable. We will replace the goods or refund you provided that the defect or fault is not caused by normal wear and tear, damage caused deliberately or accidentally, negligence or if you fail to follow product care instructions or if the goods have been misused, altered or repaired without our approval. Returning products is always at your risk. If you return any product for any reason, you must ensure that it is adequately packaged and insured. We will not accept any responsibility for damage caused by inadequate packaging by you or if the product is damaged or lost while being returned to us.

What does the warranty cover?

The warranty covers defects in materials, functionality, and workmanship. It does not cover damages caused by normal wear and tear, deliberately or accidentally, negligence or if you fail to follow product care instructions or if the goods have been misused, altered, or repaired without our approval.

When will I get my money back in case Deem is returned?

Whether a product is replaced or refunded is at our discretion. In case of refund, we will return to you the product price and taxes.Funds may take up to 60 days to appear in your account.

Sayl: Safety and Sustainability
What is Sayl made of?

Sayl is made using all-natural, plant-derived ingredients. Click here for a detailed breakdown of each ingredient and why it was chosen. 

Is Sayl vegan?

Yes, and it has not been tested on animals.

Is Sayl safe to eat?

We don’t recommend ingesting the lubricant, but if a small amount has gotten into your mouth, it’s not dangerous.  

Can I get pregnant if I'm using Sayl?

Sayl does not contain any spermicide, so it is not a method of contraception. It’s safe to use if you’re trying to conceive.

Can I use Sayl if I'm pregnant?

Yes, Sayl is safe to be used if you’re pregnant or breastfeeding.

Is Sayl safe to use with condoms?

Sayl is compatible with latex and polyisoprene condoms and is safe for use with our pleasure products. Sayl is not compatible with polyurethane condoms.

Where is Sayl manufactured?

Sayl is made and bottled in The Netherlands.

Does it cause any irritations or allergies?

Sayl was specially formulated for sensitive skins, but we recommend doing a small patch test on your arm to make sure you’re not allergic to any of the ingredients.

Has Sayl been tested?

Yes, Sayl has been extensively tested by thousands of women around the world.

Sayl: Product Instructions
What is Sayl used for?

Sayl is a personal lubricant created with organic aloe vera and intended for penile and/or vaginal use. It can be used to moisturize and lubricate, enhance the ease, comfort, and pleasure of intimate activity, and supplement the body’s natural lubrication.

How do I use Sayl?

Twist the pump to unlock it, then press to dispense the product. Apply the desired amount to the area you wish to lubricate. You could use Sayl to lubricate a toy, directly on your vulva, or on your fingers. Reapply as often as desired.

How do I use Sayl with a partner?

Sayl is the best handjob companion! You can use it when pleasuring your partner, or your partner can use it when pleasuring you. You can also use it to facilitate penetration and increase your chances of orgasming with your partner. 

How do I wash it off?

Sayl can be washed off easily with warm water.

How old do I have to be to use Sayl?

You must be of legal age in your country of residence to purchase Sayl from our website.

Can I experience an orgasm with Sayl?

Research shows that lube makes it much easier for both genders to orgasm. In fact, one study found that women were 80% more likely to orgasm with lubricant. Play with Sayl, whether you’re alone or with a partner, and find out for yourself just how incredible the addition of lube can be 🌊

Sayl: Care
How do I safely store Sayl?

Sayl should be stored at room temperature. 

What is Sayl’s shelf life?

Sayl is safe to store and use within 6 months of first opening the product. 

Sayl: Return and Exchange Policy
What is the return and exchange policy?

Sayl is non-exchangeable and non-returnable. If you’re not happy with the product at all, please email our team. We’d really like to hear from you. Contact customerservice@mauj.me.

Lulu: Product Specifications
How big is Lulu?

The pouch’s dimensions are 18 x 10.5 x 26.5 cm.

What material is Lulu made of?

Our Lulu pouch is made of fluffy polyester with waterproof inner lining.

Lulu: Care and Cleaning
Is Lulu water-resistant or waterproof?

The inner lining of the pouch is waterproof. If you’re packing Lulu on a trip with you, you’ll be glad to know that it’ll keep any spills on the inside and away from the rest of your clothes. 

How can I wash my pouch?

Lulu should be washed with a mild detergent in cold water. It’s best washed alone or with similar colors.

Can I put Lulu in the dryer?

Yes, Lulu can be tumble dried.

Rawa: To quench thirst
How do I use Rawa?

Gently press the pump to release Rawa directly onto your skin. This luxurious oil is perfect for moments of self-care. It allows you to reconnect with your body through soothing self-massage or as a delightful addition to couples' foreplay.

Where is it made?

Rawa was formulated by a team of female Arab chemists in Lebanon. Our production process adheres to the highest quality and safety standards, ensuring a product that not only meets but exceeds expectations.

Can I use Rawa internally?

Rawa is a body and massage oil designed for external use. It's important to note that it should not be used internally as a lubricant, as the essential oils in the formula could cause irritation. Please enjoy Rawa for its intended purpose of providing hydration to your skin and an invitation to reconnect with your body through the experience of touch.

How should I store it?

Keep Rawa in a cool, dry place away from direct sunlight to maintain its efficacy.

What is the shelf life of Rawa?

Rawa is best used within 12 months of opening your bottle to experience its full benefits. Unopened, it can be stored for up to 30 months.

T-Shirts
Can this T-shirt be machine-washed?

Yes, absolutely. We recommend turning it inside out before washing to ensure the best care for your T-shirt. Use cold water and wash with similar colors. Air drying is preferred to maintain the integrity of the fabric and print. Our T-shirts should be delicately machine washed at a maximum of 30°C, ironed at low heat on the reverse side, and should not be tumble dried or dry cleaned. This care will help your T-shirt stay vibrant and soft for as long as possible.

Is the T-shirt fabric soft?

Absolutely. It's made from 100% BCI Cotton, a soft cotton blend that feels gentle against the skin, ensuring comfort and breathability throughout the day.

Can men wear this T-shirt?

Absolutely. Our T-shirts are designed with a unisex fit in mind, catering to anyone who supports our message of empowerment.

What sizes are available?

Our T-shirts are available in a range of sizes from S to XL, ensuring a comfortable fit for everyone.

For our sizing chart, click here.

Why is BCI Cotton important?

BCI, or the Better Cotton Initiative, represents the largest cotton sustainability program in the world. It's a joint effort that spans from farms to fashion and textile brands, aiming to improve cotton production's environmental and social impacts. By choosing BCI Cotton, we support more sustainable cotton farming practices and positively impact the industry and the environment. It's part of our commitment to not just empowering individuals but also to fostering sustainability in fashion.