Frequently Asked Questions
Shipping
When will my order ship?
Will my products be shipped separately or together?
Will my order be shipped discreetly?
Keeping Deem discreet is important to us, which is why we've designed the packaging and shipping process to reveal as little information as possible. Here are some of the steps we’ve taken to ensure that:
- The name Mauj does not appear anywhere on the product or on its box. Instead, the box is labelled with Beauty Box LLC.
- Deem's box does not contain any instructions on how to use the product, making its ultimate purpose our little secret.
- The name Mauj does not appear as the sender's name on your package. Instead the "from" address on your shipment is Beauty Box LLC.
- The shipping envelope does not include any information on Mauj.
Do you offer international shipping?
How do I track my order?
What if my package is lost or stolen?
Safety and Sustainability
Is Deem safe?
What is Deem made of?
Where is Deem manufactured?
Does it cause any irritations or allergies?
Has Deem been tested?
Can I request a health certificate for Deem?
Product Instructions
What is Deem used for?
Is Deem an alternative to sexual intercourse?
How do I use Deem?
How do I use Deem with a partner?
How old do I have to be to use Deem?
Do I have to use lube with Deem?
It's my first time using a product like this. How should I go about it?
Can I experience an orgasm with Deem?
Can I send Deem as a gift?
Can I use Deem if I’ve been circumcised (FGM)?
Care and Cleaning
How do I clean Deem?
To keep your Deem clean, wipe it down after every use. Wet a towel with water and a gentle soap and use that to clean Deem before patting it dry. Whatever you do, avoid immersing it in water as this will damage the battery.
While cleaning Deem, avoid using products that contain alcohol, petroleum, or acetone. Do not use the microwave or dishwasher.
Once Deem is completely clean, keep it somewhere away from extreme heat or cold, for example in your closet.
Be careful not to leave it on the floor to avoid bacteria pet hair from gathering on the surface, which can cause a vaginal infection upon future uses.
How do I charge Deem?
How do I safely store Deem?
What is Deem’s lifetime?
Is Deem waterproof?
Deem has an IPX4 waterproofing level, meaning it is resistant to water splashes from any direction but cannot be submerged under running water.